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The Griffith Business Playbook – Chapter 3

Tuesday 15 September 2026
What makes for fantastic customer service? How can you get all your staff on the same page? And how do you know what changes to make? Join us for this workshop where we’ll explore simple strategies to deliver fantastic customer service that has your customers coming back for more and recommending you to friends and family.
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A practical workshop series for modern regional businesses.

The Griffith Business Playbook is a free business resilience workshop series delivered in collaboration between Griffith City Council, Griffith Business Chamber and Griffith Women in Business and created to help local businesses build confidence capability and long-term resilience.

Developed in direct response to the Griffith Business Survey, this series focuses on the skills business owners told us they need most to remain sustainable and competitive in today’s environment. Each chapter is designed to stand alone while also forming part of a complete practical business toolkit.

Chapter 3 – Leading with the Customer Service Experience

In regional business, reputation is everything – whether positive or negative. And it all comes down to customer experience.

So what makes for fantastic customer service? How can you get all your staff on the same page? And how do you know what changes to make?

Join us for this workshop where we’ll explore simple strategies to deliver fantastic customer service that has your customers coming back for more and recommending you to friends and family.

Designed for business owners and staff in retail, hospitality or a service business – whether you have a team or you’re a solopreneur.

You’ll learn:

  • Why your customer experience begins long before the customer walks in, and ends long after the sale is closed
  • How to assess your customer experience and make game-changing improvements
  • When to frame operational decisions around customer service
  • How to coach your team to give unforgettable customer service every time
  • How to transform complaints into loyal customers



🎤 Tegan Summers, The Small Business Coach
📅 Tuesday 15 September 2026
🕧 6pm – 8.30pm
📍 Gem Function Centre Griffith
💲 Free Registration
🫒 Light refreshments will be provided

Chapter 1 and Chapter 2 were both booked out! Places for this workshop are limited, register to avoid disappointment.

 

Register Now

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1 July 2019 – 31 June 2020

Event Partnership Application 2019-20

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All partnerships are to be made via application and will be reviewed by the Griffith Women in Business Committee. Griffith Women in Business retains the right to refuse sponsorship if the company is not in keeping with the organisation’s values.

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All partnerships are to be made via application and will be reviewed annually by the Griffith Women in Business Committee. Griffith Women in Business retains the right to refuse sponsorship if the company is not in keeping with the organisation’s values.